Website Handoff
It’s that time when I send you home from the hospital with your new website baby. Let’s help you feel capable and excited.
Please review the information below and schedule your Website Handoff Meeting for this week using THIS LINK.
Client: Tara
Business: Mahjong Hive
Project: Website Design + Setup
What I Heard in Your Intake Meeting
Your website needed to support three core parts of the Mahjong Hive experience:
• Classes
• Events
• Merchandise
You also emphasized that the experience should be simple and frustration-free for clients.
You said things like:
“I don’t want them having a tough time.”
“Make it easy.”
“We need a good foundation.”
So the website needed to make it extremely clear:
• what to sign up for
• when things are happening
• how to pay
• how to participate
How Your Business Operates
You shared that each person on your team has a specific role:
• One person manages the books
• One person manages decor + tablescapes
• One person handles teaching and social
• One person supports social media
Because of this structure, the website needed to support a system where each part of the business can function smoothly without confusion.
The Feeling of Mahjong Hive
You described Mahjong Hive as more than just a class.
It’s an experience.
You talked about the tables costing $400–$600, and the care you put into the tablescapes and environment.
You wanted the website to reflect that same feeling.
You described the brand experience as:
• Clean but fun
• User-friendly
• Classy + cute
You also mentioned wanting to balance two things:
• Not overly feminine
• But still playful and welcoming
The Mahjong Hive Experience
You described the experience as something like:
• Tiles + tablescapes
• Etiquette
• A design-driven gathering
• A little tea-party-esque
• But also social — almost like a golf league
The website needed to reflect that sense of hospitality and community.
What Visitors Need to Do on the Website
Visitors should be able to easily:
• Book Mahjong classes
• Sign up for open play
• Purchase merchandise
You also wanted to be able to update the schedule easily as availability changes.
Primary Action
The main action on the site should always be clear:
BOOK NOW
Located in the top right corner of the site so visitors always know what to do next.
Website Delivery
Client: Tara
Business: Mahjong Hive
Project: Website Design + Setup
Your Original Vision
From the beginning, the goal was to create a website that reflects the Mahjong Hive experience:
• beautiful
• welcoming
• organized
• easy for clients to navigate
You also wanted a strong operational foundation so your team could manage bookings, events, and merchandise without frustration.
What We Built
Design
• A customized squarespace website
• Professional photography
• A color palette aligned with your brand
• Typography that fits the Mahjong aesthetic
• A design that balances classy + cute
• Thoughtful site architecture
• A visual tone that feels welcoming and hospitality-driven
Pages + Forms
Home
Contact / About
Book a Class
Shop
Newsletter
Blog / Resources
Functionality
The website now allows visitors to:
Book classes
• Mahjong 101
• Mahjong 102
• Open Play
Purchase merchandise
• Tote bags
• Sweatshirts
Options include:
• Shipping
• Local pickup
The schedule can be updated regularly as availability changes.
Additional systems installed
• Stripe + Squarespace Payments
• Newsletter template
• Acuity scheduling setup
• Custom domain email
• Online shop functionality
• Paylinks for easy checkout
Client Training
You now have:
• Access to the website backend
• Training on bookings and scheduling
• Training on payments and products (to be completed with Jolene this week)
And honestly, you’re already navigating the system at a very high level compared to most clients.
(But don’t tell them I said that.)
Bonus Creative Elements
Two bonus pieces are still in progress:
• A fun bee-themed animation
• A small logo refresh
These are creative extras rather than operational necessities, so they will be completed after final site approval.
Ongoing Website Support
Now that your site is live, you may occasionally want help with strategic decisions, design updates, technical questions, or small improvements.
Strategy
The thinking behind your design and tech decisions—making sure what you add or change doesn’t break the guest experience or your backend systems.Design Updates
A very common scenario: adding a new page or section and unintentionally throwing off the design structure. I help you keep everything cohesive and elevated.Technical Questions
If something isn’t working or displaying correctly, I can usually diagnose it quickly—often in a 30-minute call—and either fix it or show you exactly how.Small Improvements
Refreshing colors, adding new photos, updating sections, or making small tweaks that keep the site feeling current and aligned with your brand.
Some clients love handling things themselves, and others prefer having a trusted partner they can call when something comes up.
Both approaches are completely normal.
Sometimes support looks like:
• Making design updates or adding new pages
• Creating graphics or social media assets
• Teaching you how to use a tool or feature
• Fixing something that broke or was accidentally deleted
• Helping when you're on a tight deadline and need a second set of hands
• General website maintenance
In other words — anything that helps keep your website running smoothly.
Two Ways to Work Together
Support Package
$50/hour (10-hour package) to be used within 1 year of purchase.
A prepaid block of 10 hours that you can use anytime you need support.
These hours can be used for:
• Design projects
• Website updates
• Social media creation
• Learning a new tool or feature
• Fixing something quickly
• General technical or creative support
Many clients choose this option when they value collaboration and having an expert available when needed.
A La Carte Support
$100/hour
If you only need help occasionally, you can book support one hour at a time.
This is perfect for situations like:
• You accidentally deleted something
• You’re launching something and need quick help
• You’re on a tight deadline and want extra support
The Goal
The goal of this offer is simple:
To make sure you always have calm, capable support available when you need it.
Your website should feel like a powerful tool for your business — not a source of stress.